Operating Model Transformation

Challenge

  • Having grown rapidly, a marketing agency realized the need to transform its operating model: the current processes and technology had become outdated and cumbersome

  • The leadership decided to pursue a complete redesign with a focus on improving effectiveness and job design

Approach

  • Assessed the current state using interviews, job shadows, and work design surveys

  • Conducted a series of focused design sprints to develop solutions and provide a foundation for a new operating system

  • Implemented the solutions using a network of change agents and agile release management approach

Results

  • The solutions were successfully deployed, freeing up 100K+ hours and improving the employee experience

  • Engaging a large number of employees in the design and deployment led to rapid adoption and broad acceptance

Improving the Onboarding Experience

Challenge

  • A F50 food and beverage company suffered from a siloed approach to hiring and onboarding, delivering an inconsistent and cumbersome new hire and hiring manager experience

  • Several competing initiatives were underway but lacked an integrated approach and perspective

Approach

  • Mobilized a cross-functional team to assess the current state

  • Developed solutions through a series of agile design sprints

  • Leveraged existing technologies and a newly established shared services function

Results

  • Designed a scalable future state process that dramatically improved the experience of new hires and hiring managers

  • Created a phased implementation roadmap and change strategy that delivered measurable improvements right from the start

Building a Scalable Operating Model

Challenge

  • A start-up focused on enriching plant-based food that people crave, on the verge of launching its first products, decided to invest in infrastructure and business processes to scale quickly

  • The challenge was to create a fit-for-purpose operating model that was accepted by the stakeholders without distracting the organization from its immediate priorities

Approach

  • Served as the hub for coordinating the work of several service providers and facilitating alignment

  • Facilitated the decision-making process to align on the future state operating model

  • Configured and launched a tailored ERP system using an agile approach

  • Defined the processes, policies, and roles required to commercialize

Results

  • Designed and launched a tailored S&OP process playbook based on best practices

  • Guided ERP implementation to meet business needs while minimizing complexity

  • Defined core transactional processes and roles to be fit-for-purpose yet scalable